To be fair why is that your problem. I am guessing that you are employed by a franchised dealer. If they don't provide the training then you don't do the job, you get paid your wage either way so what is the point in getting annoyed.
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Technical Topics
- Thread starter Webby
- Start date
SY Diagnostics
Ford Specialist
Staff member
Moderation Problem? Tag me please
Brand Specific help - tag me please
If they can't provide the training due to lack of trainers / facilities / course not written, then it's the manufacturers fault and is solely their problem. The more issues that mount up then they will take heed and have to rectify it. As you well know CSI is king and falling customer satisfaction due to dealers being unable to fix the car is not what any manufacture wants.
Whilst it's admirable you wan't to get stuck in and provide your own training they won't ever (as mentioned countless times) accept it as an alternative or equal to the manufacturer training as per your other thread (which this is turning in to) .
Outside of the dealer network trainers providing O.E.M training is more often training on the dealer diagnostic platform and info systems and not O.E.M approved (nor do TT, AutoIQ etc etc. state it is approved) A manufacturer training centre is subject to all the regulations that a dealer is, i'm sure you are aware that the NLC as well as Henry Ford Academy (HFA) and all other manufacturers training centres have their own dealer codes, are subject to audits, warranty guidelines, H&S, policies, procedures etc etc. Including having ALL the necessary tooling and equipment required as supplied by the manufacturer. A manufacturer out sourcing it's training would not be in control.
Dealers are screwed at the moment, lack of training opportunities, new cars failing and no info/help, parts on back order, lack of new cars, Techs leaving in droves and not replaced
Im asking for the specialized training and my dealer wants me to carry this qualification out, its the brand that are preventing any further training.
Sorry SY but all I am trying to do is make a difference for myself and dealer. Ive put many years in to Volkswagen so I am not asking for alot, the brand need to look where there issues are, if a tech can go outside of the brand for a higher qualification then theres an issue.
VW Group Specialists Electric Vehicle Training - Brief Description TT do this course alot more than what the brand has to offer.
SY Diagnostics
Ford Specialist
Staff member
Moderation Problem? Tag me please
Brand Specific help - tag me please
No need to apologise, I've been like you but realised on a career level it didn't get me any further than the filter spinners. I've been in Dealerships since 2003 (2003 - 2017 VW/Seat/Skoda/VW assistance) Perhaps this could be taken as a negative attitude / outlook, but now i rely on the manufacturer to provide training, tooling and info, not me!. (if you are like this with VW then you'd be swinging from the rafters with Ford......it's doing me in, trust me!!)
If it's not there or in place then I class it as their problem, once i've exhausted obvious avenues within the system. I've 4 cars at work (earliest been there since mid November) that are waiting for either software revisions due to FDRS failing to complete, parts, procedures completing that we can't due to necessary tooling not available and not in our group of other dealerships or in the case of the Mach-E waiting for Ford Technical to come and repair.
Those of us in dealers who give a sh*t, do get stressed out and frustrated ( I still do) but it's not my name above the door nor my problem, people higher up the food chain have to deal with it. The Mach-E issue I have is my General Manager's car and he comes to me daily for updates, its now just become a shrug of the shoulder and he moves on. He is onto Ford about it and getting nowhere. It's all too easy to "own a problem" that you can't get a resolution for due to "politics" and most managers will be willing to allow you to do it and run around in circles getting nowhere.
I've learned to put it to one side and move on. I was taught by a great trainer that I should only be concerned with 2 things regarding a job that is on the go (tongue in cheek) :
Is it my car?
Does it affect my ability to get home?
The answer should be No to both.
No doubt it will be a better course than at NLC, but this topic is going round in circles .
Lets hope that for you that James answers your question but I dont ever see a manufacturer recognising anything but their own training.
If it's not there or in place then I class it as their problem, once i've exhausted obvious avenues within the system. I've 4 cars at work (earliest been there since mid November) that are waiting for either software revisions due to FDRS failing to complete, parts, procedures completing that we can't due to necessary tooling not available and not in our group of other dealerships or in the case of the Mach-E waiting for Ford Technical to come and repair.
Those of us in dealers who give a sh*t, do get stressed out and frustrated ( I still do) but it's not my name above the door nor my problem, people higher up the food chain have to deal with it. The Mach-E issue I have is my General Manager's car and he comes to me daily for updates, its now just become a shrug of the shoulder and he moves on. He is onto Ford about it and getting nowhere. It's all too easy to "own a problem" that you can't get a resolution for due to "politics" and most managers will be willing to allow you to do it and run around in circles getting nowhere.
I've learned to put it to one side and move on. I was taught by a great trainer that I should only be concerned with 2 things regarding a job that is on the go (tongue in cheek) :
Is it my car?
Does it affect my ability to get home?
The answer should be No to both.
VW Group Specialists Electric Vehicle Training.................."specialists" not dealerships
No doubt it will be a better course than at NLC, but this topic is going round in circles .
Lets hope that for you that James answers your question but I dont ever see a manufacturer recognising anything but their own training.
Thanks mate appreciate your help and support sounds like we are both on the same page. Thanks again.
Good afternoon all I work for vehicle manufacturer as a technical trainer working on electric/hybrid vehicles in UK is NOT regulated by government it is only the individual manufacturer who provide specific training on the vehicle specifics and they regulate their dealer network with appropriately trained technicians. For the aftermarket repairer in the long term it would require investment in tooling and training to give you knowledge and skills to repair and maintain these cars the problem is the parts are so expensive it will often lead to a non viable repair or as a technician you will hesitate in your final diagnosis thinking if I am wrong with my diagnosis I will not be able to return the part i have just ordered lets say the part costs £2000 for example.
The dealer network have the back up of contact with engineers when they have issues the aftermarket doesnt
The dealer network have the back up of contact with engineers when they have issues the aftermarket doesnt
James Randall
VWPC/CV, Skoda, Seat & Cupra Master tech
Staff member
Brand Specific help - tag me please
@Webby
I can only guess that we are currently in the same boat regarding HVT training from VWG?
You want to complete HVT 1.0, 2.0 & 3.0 or even HVE but the courses are unavailable and incredibly selective when they do come about?
I was recently told that dealerships who are not conforming to brand standards regarding staff being appropriately trained to deal with HV vehicles were at the top of the priority list for the courses and this was a restriction put in place by the brand, not the NLC.
If HVT is an open qualification path on your learning profile then your dealership training coordinator *might* be notified if there is a spot available for you to attend but I was basically told that if you already have one HVT on site then you're not a priority.
That coupled with the dramatic reduction in staff at the NLC and within VWG in general has led to a huge shortfall in the organisation and delivery of training throughout the whole organisation.
I take it you've contacted someone via ASKTHENLC@VWGUK.CO.UK?
Also on a side note regarding brand versus private training and the lack of cross over recognition - I recently had a conversation where the crux was basically that VWG are stepping away from offering recognised IMI accreditation above apprenticeship level. How true that is - I honestly don't know but the course I attended would have no doubt gained me an IMI accreditation in that field had I taken it elsewhere but there was no such mention at the NLC
Who knows? The pizzas are still decent down there though...
I can only guess that we are currently in the same boat regarding HVT training from VWG?
You want to complete HVT 1.0, 2.0 & 3.0 or even HVE but the courses are unavailable and incredibly selective when they do come about?
I was recently told that dealerships who are not conforming to brand standards regarding staff being appropriately trained to deal with HV vehicles were at the top of the priority list for the courses and this was a restriction put in place by the brand, not the NLC.
If HVT is an open qualification path on your learning profile then your dealership training coordinator *might* be notified if there is a spot available for you to attend but I was basically told that if you already have one HVT on site then you're not a priority.
That coupled with the dramatic reduction in staff at the NLC and within VWG in general has led to a huge shortfall in the organisation and delivery of training throughout the whole organisation.
I take it you've contacted someone via ASKTHENLC@VWGUK.CO.UK?
Also on a side note regarding brand versus private training and the lack of cross over recognition - I recently had a conversation where the crux was basically that VWG are stepping away from offering recognised IMI accreditation above apprenticeship level. How true that is - I honestly don't know but the course I attended would have no doubt gained me an IMI accreditation in that field had I taken it elsewhere but there was no such mention at the NLC
Who knows? The pizzas are still decent down there though...
James Randall
VWPC/CV, Skoda, Seat & Cupra Master tech
Staff member
Brand Specific help - tag me please
Do you have someone else on site who is already a HVE or at the same level as you and wants to do the HVE training? As there has to be two of you signed up and to carry out the work and are you a standard dealer in terms of HV cars or a BCC?
Standard dealer not a BCC, you don’t have to become a BCC garage if you become a level 4 HVE with the IMI it’s all Volkswagen politics, level 4 IMI qualification at tech topics is more advanced than the HVE training at MK…that’s poor show on the brand and at the NLC.
James Randall
VWPC/CV, Skoda, Seat & Cupra Master tech
Staff member
Brand Specific help - tag me please
Last thing I was told is the brand won't even let you attend HVE training at the NLC unless you work for an already accredited BCC or a dealership in the process of becoming one.
I completely agree - it's a shit show. It's bad enough dealership techs are perceived as parts fitting muppets who only do as the magic machine tells them. It's no wonder that stigma exists when the brand can't even offer the appropriate training to allow us to do our job at a competent level
Think about it the brand don’t follow the IMI so our qualifications don’t mean Jack to anyone part from VAG group, I’m looking at IMI level 4 outside of the brand as I am on stand by for HVE even tho we are not a BCC centre, you need to force there hand. It’s politics by Volkswagen.Last thing I was told is the brand won't even let you attend HVE training at the NLC unless you work for an already accredited BCC or a dealership in the process of becoming one.
I completely agree - it's a shit show. It's bad enough dealership techs are perceived as parts fitting muppets who only do as the magic machine tells them. It's no wonder that stigma exists when the brand can't even offer the appropriate training to allow us to do our job at a competent level
James Randall
VWPC/CV, Skoda, Seat & Cupra Master tech
Staff member
Brand Specific help - tag me please
My employer is pushing for the training, it's the brand that's falling short
It’s fine Steve, it’s myself who addressed this discussion/complaint with the brand direct, myself and employee are backing me and agree with all the concerns raised around training. My employee has even agreed if the brand can’t provide the training we need then we look else where hence me contacting James@technicaltopics.
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