Has anyone a direct line for James Dillon at Technical Topics, Ive raised 3 e-tickets over the past week still no reply, regards some of his EV training just wanted to ask a few questions thats all before booking? I appreciate if James is busy just thought id drop a message here.
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Technical Topics
- Thread starter Webby
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You may be quicker sending Carrier pigeon ...
How are you ment to book for training if you can’t get in contact?
01278 428699 only number I have mate ino what you mean but with the times we never no what is happening and personally never spoken to james but his wife is great and she wants to help as much as she can
Here's how it works and why it's "difficult" to contact TTHQ.
In the past, it was impossible for James to keep up with the volume of speculative enquiries, messages and voicemails - people would send multiple messages on multiple platforms, all day, all night, weekends and holidays.
That has a massive, detrimental effect on productivity, customer satisfaction and worse, James and his families personal lives.
There is one way to contact TTHQ now, the ticket system, these are sorted, prioritised and assigned to whoever needs to deal with them.
An enquiry such as "what's in the EV bootcamp?" will not be processed as quickly as "I need support for a product or service I've bought"
There is a massive amount of information on the website re training content, dates, equipment so in reality there shouldn't be a need to call them and if you want to book a course or buy a product then it's a simple process through the webshop.
Hope this helps.
In the past, it was impossible for James to keep up with the volume of speculative enquiries, messages and voicemails - people would send multiple messages on multiple platforms, all day, all night, weekends and holidays.
That has a massive, detrimental effect on productivity, customer satisfaction and worse, James and his families personal lives.
There is one way to contact TTHQ now, the ticket system, these are sorted, prioritised and assigned to whoever needs to deal with them.
An enquiry such as "what's in the EV bootcamp?" will not be processed as quickly as "I need support for a product or service I've bought"
There is a massive amount of information on the website re training content, dates, equipment so in reality there shouldn't be a need to call them and if you want to book a course or buy a product then it's a simple process through the webshop.
Hope this helps.
Thanks Steve I understand but I’ve been enquiring through the E-ticket system about training for over a week, with no reply’s until I’ve asked here. This has happened before using the old system email enquiries no reply’s until asking James direct through messenger!
What are you wanting to know that's not on the website mate?
I contacted James with reference training on a personal level not something he expresses or advertises on his website, I’ve been informed by the brand his training is more like a level 2 EV rather than level 4 EV hence why I’ve asked to contact him and via a direct number, Instead of being ignored I’d rather James just say we can’t help. I didn’t think this community was like this?
He may not be the only training instructor around but there’s a reason many techs travel to see him.
The community doesnt just go on one partner , there is many partners on here that are 100% and always go miles to help...
I’d love to hence why I’ve got in contact, but without any discussions and actually speaking about what he covers and what’s best for me it’s a struggle!
I agree . but if someone is not willing to answer customers and just ignore etc. then they customers will soon disappear. As stated other trainers out there with customers in mind and just as good imo
Tommy are suggesting I go else where? Being as the partner we are talking about is a struggle to speak to and there are others?
"I didn't think this community was like this" what does that mean? As a free public member I see that most of your posts are answered and engaged with.
I would say that you're not being ignored but in a queue of hundreds of enquiries I would imagine it would rank as low priority, James doesn't do 1:1 and whoever is telling you that his EV4 is like lvl2 is plain wrong and insulting, I wouldn't reply to an enquiry like that.
TT EV4 is far more in depth than anything else available, it exceeds the lvl4 standard set by the IMI.
I would say that you're not being ignored but in a queue of hundreds of enquiries I would imagine it would rank as low priority, James doesn't do 1:1 and whoever is telling you that his EV4 is like lvl2 is plain wrong and insulting, I wouldn't reply to an enquiry like that.
TT EV4 is far more in depth than anything else available, it exceeds the lvl4 standard set by the IMI.
Steve all my questions here have been answered correct, as from James who is part of the community No, Volkswagen the brand has stated his training is Level 2 not me hence why I am in desperate need to talk to him if I am prepared to pay for his training my self and not my dealer!
How can a low priority question like this be flagged as low when there is a dispute over the level of training?
Best thing to do is ask for reviews on her. There’s plenty of master techs on here that have completed EV lvl 4.
I wouldn’t ask James dyson if his hoovers are any good I’d look at there reviews.
I wouldn’t ask James dyson if his hoovers are any good I’d look at there reviews.
Very true I’m just at arms length why the manufacture would suggest the level of training is no where near factory training and is more like level 2…surly you can all see my frustration and rather hear it from the horses mouth if I could speak with James.
If you have a look on here somewhere it has been said before that the manufactures don’t recognise any training even imi
@Danny.Baugh mentioned it I believe.
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