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Ryan Ferguson

Well-known member
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Hi everyone,

just a quick one, I signed up to our virtual academy last week and have smashed through it. My problem is I’ve achieved all my certificates bar one (introduction to hybrid technology) every time I click on the end test the page just comes up blank, so therefore can’t take the test! Anyone else had this issue? It’s just annoying as it would be nice to have the full set of certificates to go in my CPD folder. I’ve sent a message in the help menu but as of yet no reply!
Any input would be appreciated!
 
Ryan Ferguson said:
Hi everyone,

just a quick one, I signed up to our virtual academy last week and have smashed through it. My problem is I’ve achieved all my certificates bar one (introduction to hybrid technology) every time I click on the end test the page just comes up blank, so therefore can’t take the test! Anyone else had this issue? It’s just annoying as it would be nice to have the full set of certificates to go in my CPD folder. I’ve sent a message in the help menu but as of yet no reply!
Any input would be appreciated!
Click to expand...
I've bashed my way through a fair bit of the modules too.Problem i had was videos wouldn't play,and all i got was the end of chapter tests and no lessons!! lol Which was annoying as it majorly hit the good marks i was getting that far.
It's probably something more to do with clearing thecache in your browser or something,as in my case,i was doing the course on my tablet,i had troubles,then resumed doing the course on my phone and it was fine on my phone??
So basically i don't think it's the site itself's fault,more clearly out the cache with all the videos you've watched,or something??
However,i've also had the afore mentioned problems and next day it was fine all on it's own!!!:-)
It's an excellent course though,thing that rattled me,and it surprised me,was the 'battery' section?? i thought i'd cruise through,eh?Nope,who knew all that went on in a chuffing battery!! :-)
 
Hey mate, thanks for the reply! I’ll go round all my devices clearing the caches and give it ago, even though I tried logging in on my phone, iPad and two separate laptops and all of them the same problem on the same end test! I now get a message when I try taking my Introduction to hybrid technology end test.
963C7604-A346-4F36-8803-F3FDE0E8D98C.png
As with regards to the modules skipping to end test and not showing the lecture, I had this happen on part of the battery module, which is the biggest module and full of info! Luckily my battery knowledge isn’t too bad so was able to get through it, however would like to catch up on the lectures I’ve missed, even though I’ve passed all the end tests. The other frustrating thing with the battery module is that it doesn’t award you with a certificate 🤷‍♂️
 
Ryan Ferguson said:
Hey mate, thanks for the reply! I’ll go round all my devices clearing the caches and give it ago, even though I tried logging in on my phone, iPad and two separate laptops and all of them the same problem on the same end test! I now get a message when I try taking my Introduction to hybrid technology end test.
View attachment 1490
As with regards to the modules skipping to end test and not showing the lecture, I had this happen on part of the battery module, which is the biggest module and full of info! Luckily my battery knowledge isn’t too bad so was able to get through it, however would like to catch up on the lectures I’ve missed, even though I’ve passed all the end tests. The other frustrating thing with the battery module is that it doesn’t award you with a certificate 🤷‍♂️
Click to expand...
The problems i had just cleared themselves!Reason i mentioned the cache was there was once a clearing cache warning came up,i never actually done it but i thought i'd mention it!
I bow to your superior knowledge regarding batteries,were you a nuclear physicist in a previous life??That might have helped!lol
I actually contacted the company about the 2 problems i had but didn't get a reply,with the Covid carry on it didn't really bother me.
Hopefully they get a cure for Covid-19,probably by banging on your door since you got through that battery section unscathed!!
 
Just tried clearing the cache, made no difference, thank you for the suggestion though, it was worth a try! I’ll probably just leave it for a few days and see what happens!

Not sure I’ve got superior knowledge on anything mate, just quite good at regurgitating facts 😂 it helps that it’s all quite fresh from doing my hybrid and electric vehicle qualification last year!

Haha! I think if any of us could come up with a cure for covid, we wouldn’t be turning spanner’s!😂
 
Ryan Ferguson said:
Just tried clearing the cache, made no difference, thank you for the suggestion though, it was worth a try! I’ll probably just leave it for a few days and see what happens!

Not sure I’ve got superior knowledge on anything mate, just quite good at regurgitating facts 😂 it helps that it’s all quite fresh from doing my hybrid and electric vehicle qualification last year!

Haha! I think if any of us could come up with a cure for covid, we wouldn’t be turning spanner’s!😂
Click to expand...
I take it when you say the page is 'blank',you mean the site's usual black background with the sort of faint silver front grill mesh design over it?
And ofcourse the lack of the faint grey progress bar going from left to right?If so i've had that a few times,but as i said in my case a new day,and the problem cleared!Fingers crossed it just clears in your case too!
 
Ryan Ferguson said:
Hi everyone,

just a quick one, I signed up to our virtual academy last week and have smashed through it. My problem is I’ve achieved all my certificates bar one (introduction to hybrid technology) every time I click on the end test the page just comes up blank, so therefore can’t take the test! Anyone else had this issue? It’s just annoying as it would be nice to have the full set of certificates to go in my CPD folder. I’ve sent a message in the help menu but as of yet no reply!
Any input would be appreciated!
Click to expand...
Hi Ryan, I've only just seen this message. Sorry for the delay in replying. There's been some maintenance taking place of the last few days and it was the cause of your issue. We believe your issue was directly linked to this. It should be fixed now. Can you recheck and come back to us if anything isn't working for you as expected. All the best, Ben
 
Last edited:
Robbocop33 said:
I've bashed my way through a fair bit of the modules too.Problem i had was videos wouldn't play,and all i got was the end of chapter tests and no lessons!! lol Which was annoying as it majorly hit the good marks i was getting that far.
It's probably something more to do with clearing thecache in your browser or something,as in my case,i was doing the course on my tablet,i had troubles,then resumed doing the course on my phone and it was fine on my phone??
So basically i don't think it's the site itself's fault,more clearly out the cache with all the videos you've watched,or something??
However,i've also had the afore mentioned problems and next day it was fine all on it's own!!!:)
It's an excellent course though,thing that rattled me,and it surprised me,was the 'battery' section?? i thought i'd cruise through,eh?Nope,who knew all that went on in a chuffing battery!! :)
Click to expand...
Hi Robbocop, your issue was related to the maintenance we've been conducting on the platform. It should all be working as expected now. Sorry for any inconvenience. Ben :)
 
Ryan Ferguson said:
Hey mate, thanks for the reply! I’ll go round all my devices clearing the caches and give it ago, even though I tried logging in on my phone, iPad and two separate laptops and all of them the same problem on the same end test! I now get a message when I try taking my Introduction to hybrid technology end test.
View attachment 1490
As with regards to the modules skipping to end test and not showing the lecture, I had this happen on part of the battery module, which is the biggest module and full of info! Luckily my battery knowledge isn’t too bad so was able to get through it, however would like to catch up on the lectures I’ve missed, even though I’ve passed all the end tests. The other frustrating thing with the battery module is that it doesn’t award you with a certificate 🤷‍♂️
Click to expand...
We have another module on its way to finish off batteries. Once that's released with the end test we will then create the certificate. :-) All the best, Ben
 
Robbocop33 said:
I take it when you say the page is 'blank',you mean the site's usual black background with the sort of faint silver front grill mesh design over it?
And ofcourse the lack of the faint grey progress bar going from left to right?If so i've had that a few times,but as i said in my case a new day,and the problem cleared!Fingers crossed it just clears in your case too!
Click to expand...
Yeah exactly that issue mate, hopefully it will resolve itself!
 
Ben_OurVirtualAcademy.com said:
Hi Robbocop, your issue was related to the maintenance we've been conducting on the platform. It should all be working as expected now. Sorry for any inconvenience. Ben :)
Click to expand...
Ben_OurVirtualAcademy.com said:
Hi Ryan, I've only just seen this message. Sorry for the delay in replying. There's been some maintenance taking place of the last few days and it was the course of your issue. We believe your issue was directly linked to this. It should be fixed now. Can you recheck and come back to us if anything isn't working for you as expected. All the best, Ben
Click to expand...
Hey Ben thanks for getting back to me! I’ve just tried it again and it’s still the same unfortunately, probably just a maintenance issue like you say.
 
Ryan Ferguson said:
Hey Ben thanks for getting back to me! I’ve just tried it again and it’s still the same unfortunately, probably just a maintenance issue like you say.
Click to expand...
Hi Ryan, Emma from customer support has emailed you so she can have a chat with you about your problem. Can you send her back your telephone number please. Thanks, Ben
 
Last edited:
Ryan Ferguson said:
Hi everyone,

just a quick one, I signed up to our virtual academy last week and have smashed through it. My problem is I’ve achieved all my certificates bar one (introduction to hybrid technology) every time I click on the end test the page just comes up blank, so therefore can’t take the test! Anyone else had this issue? It’s just annoying as it would be nice to have the full set of certificates to go in my CPD folder. I’ve sent a message in the help menu but as of yet no reply!
Any input would be appreciated!
Click to expand...
How u sign up mate few tips would be good
 
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